KMP-2026-10-31-v3 / Legal information

Cancellation and Refund Policy

Version KMP-2026-10-31-v3 · Last updated 31 October 2026.

KISS MY PIXEL (Pty) Ltd, registration 2024/763508/07, 22 Karee Street, Irene, Centurion, 0157, South Africa. Email mig@kiss-my-pixel.com or reply in private KMP Whop support. Include name, checkout email, order reference and request, not card details. A clear statutory withdrawal statement is sufficient; no special form/reason is required where law says otherwise.

This policy preserves mandatory consumer, cooling-off, cancellation, quality, digital-content and dispute rights. Bespoke, digital, AI-generated or business-related labels do not alone create an exemption. Whop's process does not replace KMP duties. Rights depend on country, customer status, service, disclosures and performance; more favourable mandatory rules prevail.

Where ECTA section 44 applies, an eligible consumer service transaction may be cancelled without reason/penalty within seven days of conclusion; refunds due under it must be made within 30 days of cancellation. Exclusions may apply, including services begun with the consumer's consent before that period ended. Payment/brief submission alone is not treated as informed early-start consent. Quality, misleading-information and supplier-disclosure remedies may still apply.

Where EU/EEA or UK distance-contract rights apply, services generally have 14-day withdrawal from formation, subject to local rules/exceptions. Early start needs the appropriate express request. A proportionate charge for work before cancellation is allowed only when applicable law and information/consent requirements permit. Full performance affects withdrawal only after required consent/acknowledgement. Digital content has distinct rules; service-start consent is not an automatic download waiver. Missing information may extend cancellation rights. Other countries may add protections.

We obtain a separate informed early-start request where required, explain any lawful effect and provide a record. It is optional, unchecked by default and not blanket waiver. Without it, confirm the lawful start/delivery date. Package estimates do not override mandatory waiting periods.

Before work starts, normally refund the unused service payment, subject only to lawful, specifically approved non-recoverable costs disclosed before commitment. After start, where permitted, itemise completed work and approved unavoidable costs, assess reasonableness and refund the balance. No automatic full forfeiture, invented cancellation fee or prohibited processing-fee deduction applies. Bespoke milestone/cancellation terms must be agreed before purchase and remain subject to law.

Report a scope mismatch promptly. We will investigate and provide correction, re-performance, reduction, refund or another remedy required by law. Revisions do not replace defect remedies. Style changes outside an approved brief may change scope, but our non-performance is not a paid extra. If unable to supply, explain alternatives/refunds; substitutions require agreement. Missing assets can delay work, not automatically forfeit fees.

Normally refund to the original route, without unnecessary delay and within applicable legal deadlines. Bank/provider display timing can differ from initiation; we will supply confirmation and explain lawful deductions. Currency fluctuations do not excuse underpaying a legally due refund. Whop, bank, regulator, ombud and court remedies remain available; no penalties for genuine complaints or duplicate recovery for one payment.

To KISS MY PIXEL (Pty) Ltd, mig@kiss-my-pixel.com: I cancel/withdraw from this service order. Name: ____. Checkout email: ____. Order reference: ____. Service/order date: ____. Notice date: ____. Signature only for paper submissions: ____. This template is optional and does not narrow rights.